Technical support

Graphical problems

  1. Download the latest patch
  2. Update to the latest version of DirectX: http://www.microsoft.com/windows/directx/
  3. Update your video drivers, contact your video card manufacturer.
  4. Try running the Zone in windowed mode instead of in full-screen. Run the Configuration and select "Run in a window instead of full-screen"
  5. Change video resolution to 640x480 16-bit colour before running the Zone. Right-click the desktop and select “Preferences” to access these settings.
  6. As a last resort, run the Configuration and reduce resolution to 320x200.

Sound problems

  1. Turn off other applications that play sound or music before running the Zone.
  2. Download the latest patch
  3. Change sound output device by running the Configuration and select another digital sound device.
  4. Update to the latest version of DirectX: http://www.microsoft.com/windows/directx/
  5. Update your sound drivers, contact your sound card manufacturer
  6. As a last resort, disable sound by running the Configuration, unselecting “Use digital music pack if available” and “Use speech pack if available”, then select “No digital sound” as digital sound output device.

How do I know which version of the Zone I have and if I need to update it?

The version number is shown in the lower left corner of the title red screen and in the "About" box of the menu. If this version number says anything else than "Version 2" (which is the latest version), you need to update the program. Please download the latest patch. Demo users does not need to update their copies.

Video playback is noisy or runs at variable speed

This is intentional.

Still having trouble?

Please describe the problem

Your name

Your e-mail